Frequently Asked Questions

Order Cancellation Policy - All orders may be canceled up to 36 hours after ordering at which time we will issue a refund for the full purchase price. Cancellations beyond that time will incur a 15% Restocking Fee.

What is the size of _____________? We don’t answer these questions because we get about 300 people daily asking for dimensions of a marquee or the size of Side Art. We don’t have sizes readily available, each request requires us to open a huge file, select said piece and respond. We would literally do nothing else but answer requests like this all day long. If you want a custom sized piece, use our simple Measurement Sheet found here: Escape Pod Measurement Sheet

I placed my order, but I haven't received a tracking number? Orders are processed in the order they are received.  At this time orders take approximately 2-3 weeks to ship; an automatic notification is sent to your inbox as soon as your item is processed for shipment.

I see a suggested address at checkout. Should I use that address? Yes. If a suggested address pops up at checkout, we recommend using this address so your package does not arrive at another location. If you need to make changes to a package once shipped, you can utilize the UPS MyChoice app. We have very little control over packages that are out for delivery.

I have custom artwork I want for my cabinet, but I don't have it made. Can you make custom arcade graphics? Of course! We are happy to help you get the arcade cabinet you've always wanted, even if it doesn't exist yet!  Shoot us an email sales@escapepodonline.com, and tell us about your project. You must fill out this measurement sheet to ensure a perfect fit!

What thickness is the plexiglass? The plexiglass we use is 1/8" thick. 

I need holes cut for buttons and screws. Can you do this? No. We do not custom cut button, screw, or specialty areas on any of our products. Each machine is different and could be off center from our templates. The only areas we die-cut are the interior areas of Bezels. 

What vinyl do you use for the wraps? We use 3M vinyl for all of our arcade art and wraps.

Why does my order take so long to be made (even if I only ordered one thing)? It all comes down to the production flow. Even if you only ordered one thing, most things here are produced in batch. We use a myriad of materials, to print, laminate, & produce our quality products.

Order Production
We work tirelessly to make the best Arcade art on the market! Please know that we process all sales, requests, and quotes in the order they are received.

Below is a general guide to estimated Production time for our products.
*Note: These estimates exclude holidays and weekends & are subject to change at any time.

Standard Production
7–10 business days

Products include:

  • Translite Marquees
  • Paper Bezels
  • Paper or Vinyl Underlays and Overlays
  • Small, Medium, & Large Side Art
  • Kickplate & Riser Decals
  • J-Panel Decals
  • CPOs & CPO Box Art Decals
  • Instruction Decals
  • Complete Kits (decals only)
  • Posters
  • Most Wall Decor

Extended Production
14–30 business days

Products include:

  • Complete Kits (upgrade to plexi)
  • Plexi Bezels**
  • Plexi Marquees**
  • Custom Art Resizes (proof approval required)
  • Custom Design Projects (proof approval required)
  • Parts & NOS
  • Oversize (XL) Side Art
  • Specialty Products

Please allow at least 2–3 business days* for orders to post to Production.
Please allow up to 10 business days for a Custom Art Proof.
Proofs must be approved to put the custom order through to Production.

Shipping Details
Please allow at least 24 hours for tracking to update once you’ve received a shipping notification via email. If you did not receive a shipping notification in your inbox, it may have gone to your junk/spam folder.

Some items ship separately. For instance: plexi pieces like bezels and marquees, ship flat. Vinyl and paper graphics ship in a tube. If you have one of each of these items in an order, they will most likely ship separately. Items from one order may also arrive at different times. 

Please note: once a package is received by the carrier, we do not have control over when the package arrives at distribution, has tracking updated, leaves distribution, or what happens while in transit or while out for delivery.

Most packages ship via UPS, unless otherwise specified. Recipients have certain options that senders do not have and can find out more by using the UPS MyChoice app.

If you are worried about the arrival time of a shipment, please contact us for expedited shipping options prior to placing your order.

*Excludes holidays and weekends
**Some stock Bezel and Marquee art on Plexi may take less time, based on inventory.

I don't want to miss my order delivery. What can I do? A missed delivery attempt means a signature may be required to accept your package. Once you've received a shipping notification with tracking details, sign-off online to avoid a missed delivery attempt. UPS MyChoice has a residential delivery app to help manage your order delivery. If you are unsure about this or have additional shipping questions, please contact immediately following your order submission, at: sales@escapepodonline.com