Frequently Asked Questions
Order Cancellation Policy - All orders may be canceled up to 48 hours after ordering at which time we will issue a refund for the full purchase price. Cancellations beyond that time will incur a 15% Restocking Fee.
What is the size of _____________? We don’t answer these questions because we get about 300 people daily asking for dimensions of a marquee or the size of Side Art. We don’t have sizes readily available, each request requires us to open a huge file, select said piece and respond. We would literally do nothing else but answer requests like this all day long. If you want a custom sized piece, use our simple Measurement Sheet found here: https://cdn.shopify.com/s/files/1/1125/0582/files/EscapePod_Measurement_Sheet.pdf?5505285424790884175
I placed my order, but I haven't received a tracking number? Orders are processed in the order they are received. At this time orders take approximately 2-3 weeks to ship; an automatic notification is sent to your inbox as soon as your item is processed for shipment.
I have custom artwork I want for my cabinet, but I don't have it made. Can you make custom arcade graphics? Of course! We are happy to help you get the arcade cabinet you've always wanted, even if it doesn't exist yet! Shoot us an email firstname.lastname@example.org, and tell us about your project. You must fill out this measurement sheet to ensure a perfect fit!
What thickness is the plexiglass? The plexiglass we use is 1/8" thick.
What vinyl do you use for the wraps? We use 3M vinyl for all of our arcade art and wraps.
Why does my order take so long to be made (even if I only ordered one thing)? It all comes down to the production flow. Even if you only ordered one thing, most things here are produced in batch. We use a myriad of materials, to print, laminate, & produce our quality products.