Order Production & Shipping
Order Production
NOTE: We process all sales, requests, and quotes in the order they are received.
Please keep in mind—we're not Amazon. We're a small operation serving the collector community. We always do our best to get your orders out quickly and accurately.
Below is a general guide to estimated Production time for our products.
Standard Production
7–10 business days
Products include:
- Translite Marquees
- Paper Bezels
- Paper or Vinyl Underlays and Overlays
- Small, Medium, & Large Side Art
- Kickplate & Riser Decals
- J-Panel Decals
- CPOs & CPO Box Art Decals
- Instruction Decals
- Complete Kits (decals only)
- Posters
- Most Wall Decor
Extended Production
14–48** business days
Products include:
- Complete Kits (upgrade to plexi)
- Plexi Bezels**
- Plexi Marquees**
- Custom Art Resizes (proof approval required)
- Custom Design Projects (proof approval required)
- Parts & NOS
- Oversize (XL) Side Art
- Specialty Products
Please allow at least 2–3 business days* for orders to post to Production.
Please allow up to 10 business days for a Custom Art Proof.
*These estimates exclude holidays and weekends & are subject to change at any time.
Custom Art proofs must be approved to put a custom order through to Production.
**All plexi products require extended production time. If you need to expedite Production and/or Shipping, please contact us.
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Shipping
Please allow at least 24 hours for tracking to update once you’ve received an email shipping notification. If you did not receive a notification in your inbox, please check your junk/spam folder.
I only received part of my order. Where are the rest of my products?
Some items ship separately. For instance: plexi pieces like bezels and marquees, ship flat. Vinyl and paper graphics ship in a tube. If you have one of each of these items in an order, they will most likely ship separately. Items from one order may also arrive at different times.
I see a suggested address at checkout. Should I use that address?
Yes. If a suggested address pops up at checkout, we recommend using this address so your package does not arrive at another location. If you need to make changes to a package once shipped, you can utilize the UPS MyChoice app. We have very little control over packages once they have left our shop for delivery.
I placed an order, but I haven't received a shipping notification. What do I do?
Orders are processed in the order they are received. See our general Production guidelines, above. As soon as your order is packed for shipping, you will receive an email notification. If you do not see this notification in your inbox, please check your junk/spam folder. If you still do not see a notification email there, please Contact Us.
The tracking for my order is not updating. Where is my package?
Please note: once a package is received by the carrier, we do not have control over when the package arrives at distribution, has tracking updated, leaves distribution, or what happens while in transit or while out for delivery. If you're tracking does not update 48 hours after shipment, please contact the carrier for more specific details. Most packages ship via UPS, unless otherwise specified. Recipients have certain options that senders do not have and can find out more by using the UPS MyChoice app.
I need my order quickly. Can you ship it to me faster?
If you are worried about the arrival time of a shipment, please Contact Us prior to placing your order, for expedited shipping options.
I don't want to miss my order delivery. What can I do?
A missed delivery attempt means a signature may be required to accept your package. Once you've received a shipping notification with tracking details, sign-off online to avoid a missed delivery attempt. UPS MyChoice has a residential delivery app to help manage your order delivery.
*Excludes holidays and weekends
**Some stock Bezel and Marquee art on Plexi may take more or less time, based on inventory.